Frequently Asked Questions (FAQ)
1. Where does Horanest ship to?
We offer worldwide shipping. All orders are dispatched from our facility in Paris, France.
2. How long does shipping take?
Standard shipping usually takes 4 to 7 business days depending on your location.
3. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also use our Track My Order page.
4. Can I return a product?
Yes! You can return most products within 14 days of receiving them. Items must be unused and in their original packaging. Visit our Return & Refund Policy for more info.
5. How do I contact customer support?
You can reach us at:
📧 Email: help@horanest.com
📞 US Support (EN): +1 2029003759
6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options listed at checkout.
7. Are there any customs fees for international orders?
Customs duties may apply depending on your country’s import laws. These fees are the customer’s responsibility.
8. Can I modify or cancel my order?
Please contact us as soon as possible at help@horanest.com. If your order hasn’t shipped yet, we may be able to cancel or adjust it.
9. Is my payment secure?
Yes. We use SSL encryption and secure payment processors to protect your information.
10. Are taxes included in the price?
Yes. Taxes are calculated at checkout based on your location and added to your total before payment.
Still have questions?
We’re here to help — contact us anytime:
📧 Email: help@horanest.com
📞 US Support (EN): +1 2029003759
Effective Date: May 23, 2025
