Effective Date: May 26, 2025
Last Updated: May 26, 2025
1. Introduction
Horanest (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at horanest.com or use our services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services.
2. Contact Information
Horanest
15 rue Vouillé
Paris 75015, France
📧 Email: help@horanest.com
📞 US Support (EN): +1 2029003759
3. Information We Collect
3.1 Information You Provide Directly
- Account Information: Name, email address, phone number, password
- Billing & Shipping Information: Address, payment method details
- Communication Data: Messages sent through contact forms, customer service interactions
- Profile Information: Preferences, interests, demographic information
3.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies & Tracking Data: As described in our Cookie Policy below
3.3 Information from Third Parties
- Social Media: Information from social platforms when you connect your accounts
- Analytics Providers: Aggregated usage statistics and performance metrics
- Marketing Partners: Information to help us provide relevant advertisements
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Essential Services
- Process and fulfill orders
- Provide customer support
- Authenticate your identity
- Process payments and prevent fraud
4.2 Communication
- Send order confirmations and updates
- Respond to your inquiries
- Send important service announcements
4.3 Improvement & Analytics
- Analyze website usage and performance
- Improve our products and services
- Conduct market research
4.4 Marketing (with your consent)
- Send promotional emails and newsletters
- Provide personalized product recommendations
- Display targeted advertisements
4.5 Legal Compliance
- Comply with applicable laws and regulations
- Protect our rights and property
- Respond to legal requests
5. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal data based on:
- Contract Performance: To fulfill our obligations under our terms of service
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
6.1 Service Providers
We work with trusted third-party companies to provide services such as:
- Payment processing (Stripe, PayPal)
- Shipping and logistics (FedEx, UPS, DHL)
- Email delivery (Mailchimp, SendGrid)
- Website analytics (Google Analytics)
- Customer support tools
6.2 Legal Requirements
We may disclose your information when required by law or to:
- Respond to legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6.4 With Your Consent
We may share your information for other purposes with your explicit consent.
7. International Data Transfers
As we operate globally, your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
8. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: TLS/SSL encryption for data transmission
- Access Controls: Restricted access to personal information
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Regular privacy and security training for employees
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use commercially reasonable efforts to protect your data.
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Until you delete your account plus 30 days
- Order Information: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe plus 2 years
- Website Analytics: 26 months (Google Analytics default)
10. Your Privacy Rights
Depending on your location, you may have the following rights:
10.1 General Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a machine-readable format
10.2 Marketing Rights
- Opt-out: Unsubscribe from marketing emails
- Object: Object to processing for marketing purposes
10.3 EU/UK Specific Rights (GDPR/UK GDPR)
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interest
- Automated Decision-Making: Opt-out of automated profiling
10.4 California Specific Rights (CCPA)
- Know: What personal information we collect and how it’s used
- Delete: Request deletion of personal information
- Opt-out: Opt-out of the sale of personal information (we don’t sell data)
- Non-discrimination: Equal service regardless of privacy choices
To exercise your rights, contact us at help@horanest.com or use our [Privacy Request Form].
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
11.1 Types of Cookies
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
11.2 Cookie Management
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.
For more detailed information, see our [Cookie Policy].
12. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents or guardians who believe their child has provided personal information should contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the “Last Updated” date
- Notify you of material changes via email or website notice
- For significant changes, request your renewed consent where required
15. Complaints and Dispute Resolution
If you have concerns about our privacy practices:
- Contact Us First: Reach out to help@horanest.com
- Data Protection Authority: You may file a complaint with your local data protection authority
- For EU residents: Contact the Commission Nationale de l’Informatique et des Libertés (CNIL)
16. Contact Us
For questions about this Privacy Policy or our privacy practices:
📧 Email: help@horanest.com
📞 US Support (EN): +1 2029003759
We aim to respond to all privacy inquiries within 30 days.
