Your satisfaction is our top priority at Horanest. If you’re not fully satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines your rights and options when returning items purchased from horanest.com.
Return Eligibility
You may return most new, unused items within 30 days of delivery. Items must be returned in their original condition and packaging.
Non-Returnable Items
The following items are non-refundable and cannot be returned:
- Personalized or custom-made products
- Final sale items or clearance items
- Gift cards
- Items marked as non-returnable at checkout
Return Process
To initiate a return:
- Contact our support team at help@horanest.com within 30 days of delivery.
- Include your order number and reason for return.
- We will provide you with return instructions and the return shipping address.
⚠️ Please do not send items back without contacting us first.
Return Shipping Costs
Unless the return is due to an error on our part (e.g., wrong or defective item), the return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7 business days.
Original shipping fees (if any) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at help@horanest.com with photos and your order number. We will arrange a replacement or full refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
Late or Missing Refunds
If you haven’t received a refund within the expected time:
- Check your bank account again.
- Contact your credit card company or bank — processing times may vary.
- If you’ve done all this and still haven’t received your refund, contact us at:
- 📧 Email: help@horanest.com
- 📞 US Support (EN): +1 2029003759
Contact Us
If you have any questions about this policy or need help with a return, reach out to us:
- 📧 Email: help@horanest.com
- 📞 US Support (EN): +1 2029003759
